How to develop a long-term AIOps strategy


Artificial Intelligence for IT Operations, or AIOps, has increased in demand over the past few years as business IT teams grapple with complex data entering their systems. Not only does AIOps automate mundane tasks, it also processes large amounts of data. Networks, systems, and applications pump huge amounts of data that must be analyzed for patterns and correlations. AI and machine learning are great for quickly finding trends, patterns, and anomalies in massive amounts of data streams. Humans are mostly visual beings, and we weren’t designed to browse massive amounts of textual data, hence the need for AIOps.

Many companies can see AIOps as a tool. While there are certainly AIOps “platforms” out there, the value that AIOps brings should be viewed more in the long term. strategy for companies. With an AIOps strategy, teams increase performance, predict failures, automate repeatable tasks, develop actionable reports, and improve overall risk management while preparing their entire organization and its customers for success. As business leaders determine when and how to invest in AIOps, it is essential that they view investing and engagement as a strategy rather than a one-size-fits-all solution. Here are three steps to launch a long-term AIOps strategy.

Determine your AIOps maturity level

There are five AIOps maturity levels: responsive, integrated, analytical, prescriptive, and automated. Before business leaders embark on their AIOps journey, they need to determine where they are today to better understand how AIOps aligns with their business needs.

In the reactive stage, teams face siled operations and collect events and logs for reactive purposes. They are constantly in fire fighting mode and there is no communication with other parts of the business. The integrated stage provides data sources integrated into a unified architecture, offers improved ITSM processes, and communication slowly, but steadily begins to improve with the business.

As teams move through analytical and normative stages, data transparency increases, machine learning and automation come into play, and benchmarking measures improvement and business value. The final step – the automated step – enables full automation without human interaction, and teams make proactive decisions based on business value.

No matter what stage you are in now, it is possible to move on to the next, but it takes time, patience, and a long-term commitment.

Examine tools and capabilities

Another important part of a long-term strategy is to take a look at your current tools to see where AIOps would be most beneficial for your organization. Figure out where you have gaps that AIOps can also fill. Understanding where and how AIOps can be of greatest benefit among your other tools is essential when you think of this as a strategy versus a siled tool.

As you examine these tools and abilities, you might find that there are a lot of overlapping tools that basically do the same thing, also known as tool spreading. As you assess your current toolset and how AIOps fits into it, consider a tool streamlining process to assess overlapping tools and capabilities and determine which ones can be removed. Companies that take a long time to implement a tool rationalization process can save millions of dollars each year by eliminating unnecessary tools.

Identify use cases and best practices within your organization

Ultimately, business leaders need to be able to identify why they need an AIOps strategy. Because it’s a long-term commitment, it’s not as easy as banging on another tool. You need to think critically about how this will help your organization in the short and long term.

A recent EMA report lists the top three use cases of machine learning and AIOps for incident, performance and availability management; impact of change and optimization of capacity; and the impact on the business and the alignment between IT and the business. Are these gaps that you are trying to fill in your organization? While these are the most common cases, it’s important to understand what specific use cases your business hopes to solve with AIOps and how it can help you in the long run.

An AIOps journey can be intimidating, but it is possible with the right guide. As with any successful strategy, a long-term AIOps strategy requires leadership, vision, and commitment from everyone across the organization. Simply put, the right strategy can set the stage for future business success, innovation and growth, today, tomorrow and for years to come.

Sean mcdermott is founder and CEO of Wind advice and Red Monocle. He also acts as a principal investigator at Helix Market Research. Sean was previously the Founder and CEO of RealOps, Inc., the pioneer of business management run book automation solutions which was acquired by BMC. Sean’s curiosity for advancing technology began with his first job as a network engineer / architect installing and managing the first private internet for the US Department of Justice. At a time when the internet was only taking off, Sean was at the forefront and continued to be at the cutting edge of technology with the development of Windward and RedMonocle. Sean is an advocate for corporate leadership strategies and shares how other entrepreneurs can align passion and action on his blog, Wheels up World.

About the Author

Sean McDermott is Founder and CEO of Wind advice and Red Monocle. He also acts as a principal investigator at Helix Market Research. Sean was previously the Founder and CEO of RealOps, Inc., the pioneer of business management run book automation solutions which was acquired by BMC. Sean’s curiosity for advancing technology began with his first job as a network engineer / architect installing and managing the first private internet for the US Department of Justice. At a time when the internet was only taking off, Sean was at the forefront and continued to be at the cutting edge of technology with the development of Windward and RedMonocle. Sean is an advocate for corporate leadership strategies and shares how other entrepreneurs can align passion and action on his blog, Wheels up World.

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